Booking terms and conditions



Terms and Conditions

Booking Conditions

1. Smoking

All our chalets are no smoking. Smokers are still welcome but will be asked to smoke outside.

2. Insurance

All guests MUST be in possession of a valid insurance certificate covering European travel, & winter sports (if applicable).

3. Booking & Payment

A completed booking form MUST be returned by the person making a booking, preferably for each room. We cannot confirm a reservation without receiving this. The person signing the Booking Form is deemed to accept these Booking Conditions on behalf of all party members named on the form.

PRICES – All rates shown on our website are subject to availability and we reserve the right to increase or decrease our prices at any time prior to your booking being confirmed.

FRANCE

Ski & Board Camp / Short Breaks (Summer & Winter)

Payment must be made in full at the time of booking. No booking will be confirmed until full payment has been cleared & a booking form has been received.

7 night stays (Summer & Winter)

DEPOSIT – We require a deposit of £200 per room. The deposit is accepted as the first installment of the holiday payment after confirmation of the booking by Mountainsun France Ltd (the company), and is only refunded if the booking is not accepted by the company. No booking will be confirmed until payment has cleared and a completed booking form has been received.

BALANCE – Payment must be made in full 10 weeks prior to the start date of the holiday. In the case of bookings made within 10 weeks of the holiday start date, full payment is due at the time of booking. If the company has not received the balance by the specified dates it reserves the right to cancel the booking.

Our prices for Summer 2017 and Autumn /Winter 2017-18 have been calculated using a current rate of €1.16 to £1.

Currency Surcharge

Fluctuations in currency value mean that we may need to apply surcharges if the exchange rate continues to fall.
10 weeks before your departure date (or on the day of booking where reservations are made less than 70 days before departure), we will check the value of the Euro on XE.com

~ If the value of Euro is equivalent to, or less than 2% below the value we used to calculate our rates, we will absorb any difference and you will not be charged any currency surcharge. For information: a fall in the exchange rate of 2% – below €1.16 – would be €1.14

~ If the value of the Euro is more than 2% below the value we used to calculate our rates – that is lower than €1.14 to £1 – we will apply a currency surcharge to your invoice total.

~ The amount of surcharge will be calculated on the exchange rate shown on that day on XE.com but will not exceed 10% of the invoice total; we will absorb any excess.

~ We will send a final balance invoice including any applicable surcharge, and will require settlement of the final invoice no later than 8 weeks before departure.

 

ITALY

Our prices are per person in EURO.

Following the Brexit vote and subsequent devaluation of Sterling, we have decided to price in Euro. By doing so, we can avoid adding Currency Surcharges should the value of GBP decline between now and your stay, and you will benefit should the value of GBP increase.

We accept payment in GBP or in Euro.

DEPOSIT – We require a deposit of £200 or €200 per room. The deposit is accepted as the first installment of the holiday payment after confirmation of the booking by Mountainsun /Dolomitesun Ltd (the company), and is only refunded if the booking is not accepted by the company. No booking will be confirmed until payment has cleared and a completed booking form has been received.

BALANCE – Payment must be made in full 8 weeks prior to the start date of the holiday. In the case of bookings made within 10 weeks of the holiday start date full payment is due at the time of booking. If the company has not received the balance by the specified dates it reserves the right to cancel the booking.

Payment in GBP

~ Exchange rate will be calculated on the mid-market rate on XE.com

~ 70 days before departure we will apply the exchange rate and send a statement.

~ Balance will be due 8 weeks before departure.

Payment in EURO

~ Balance will be due 8 weeks before departure by bank transfer.

4. Cancellation

Cancellation must be made in writing and will be effective from the date the company receives the cancellation. We suggest you arrange insurance covering cancellation, please refer to our Insurance section.

The following cancellation charges will apply :

Short Breaks

  • Notice received more than 10 weeks before departure – forfeit 25% of invoice
  • Notice received less than 10 weeks before departure – 100% of invoice total. Should you be forced to cancel your holiday less than 10 weeks before departure, we will refund 75% of payment if we are able to re-sell the room.

7 night stays (Summer & Winter)

  • Notice received more than 10 weeks before departure – forfeit deposit
  • Notice received less than 10 weeks before departure – 100% of invoice total
  • Should you be forced to cancel your holiday less than 10 weeks before departure, we will refund the full payment less deposit if we are able to re-sell the room.

5. Name changes

We can make guest substitutions/ name changes to a reservation in some circumstances at our absolute discretion.

6. Force Majeure

The Company cannot be held responsible for weather conditions such as avalanches, mud slips, lack of snow etc, which may affect clients skiing or transfers. However, in case of resort closed due to lack of snow, the company will offer transport to one of the nearby resorts if open, or offer a range of other facilities. Cost of transport and activities to be borne by the client. We suggest you arrange adequate insurance.

7. Complaints

In the event of any dissatisfaction with the accommodation or service provided by the company, the matter must be reported immediately to the Resort Manager in the first instance, and we will endeavour to rectify the problem whilst you are still in residence. On return, please report any dissatisfaction to our Managing Director, via our reservations office.

8. Airport Transfers

Our transfers are timed to serve several flights; we may visit another airport, or make a stop to collect/drop off en-route.

Full flight details (arrival time, departure and arrival airports and flight number) and a “live” mobile phone number must be provided in advance. It is the responsibility of the client to provide us with the correct flight details and to check the information is correct on our “My Booking” guest website and inform us of any errors.

In the event of a missed transfer (by you), we regret we are unable to refund payment.

In the event of flight delay, if at all possible we will ask our driver /vehicle to wait. In instances where we have a commitment to other guests or are unable to wait, we can assist with the arrangement of alternative transport but the cost of this will be borne by the client. We suggest you arrange adequate insurance.

Transfer Connection Indemnity: We offer a low-cost indemnity scheme against missed outward transfer connection. The premium must be paid at the same time as payment for the holiday /airport transfers, and flight details must be provided. If your designated flight is delayed, we will make alternative arrangements up to the stated value to get you to your Mountainsun accommodation as soon as safely possible,

  • FRANCE – Premium £10 per person / value of cover £100 per person
  • ITALY – Premium €15 per person / value of cover €200 per person

9. Data Protection (Registration Z9457463)

Please be assured that we have measures in place to protect the personal booking information held by us. We respect your personal data; we will not sell it to anyone. We will only release it to others when essential to deliver your holiday (ski passes for example).

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